Renee’s Readers guarantees a high-quality product, both in frame and lenses. Using premium materials and skilled labor, comparable to that found in high-end optical store eyewear, our reading glasses are priced far below their value. Therefore, we do not offer free returns.
We inspect every pair of readers before they ship but sometimes things are missed. If your return is a result of our error or a defect, we will pay the return shipping costs.
Keep in mind that reading glasses go through a lot of wear and tear in their all day on and off daily use, so our warranty does not cover ordinary wear which includes scratched lenses or readers that been dropped, stepped on, pulled, bent, twisted, chewed on, or otherwise broken by other events. Outside of these circumstances, we warranty our readers for 12 months from the date of purchase. This warranty does not apply to products purchased at special sales or discounted pricing.
Repairs are free for the lifetime of your purchase. Any and all warranties do not apply if the lenses have been removed and/or replaced.
Please contact our customer service team at firstname.lastname@example.org to go over your best return or exchange options. Any frame not purchased from RENEESREADERS.COM should be returned to the location where it was purchased.
Unhappy with your purchase?
Frames may be returned for exchange, refund or credit, provided it is returned within 30 days of the actual purchase date. All frames must be returned in original packaging with its case and cleaning cloth. Credit will be given only if it is received free of damages and it is in an unworn condition. Your purchase will be credited back to your method of payment within 1-3 days of receipt of your return. Please package in a sturdy cardboard box and enclose a copy of your receipt or packing slip.
*Readers marked FINAL SALE are not returnable.
Please send all returns to:
18 Sandusky Road
New City, New York 10956